A highly motivated, energetic, and dedicated professional with a strong background in the areas of social work, and human services. I am a licensed clinical social worker in the field of mental health.
metrics, customer service, insurance
customer service, insurance, multi tasking
Worked with insurance companies to ensure that patients were insured and proper care. I also completed the scheduling of the patient.
Developed and implemented new processes and procedures to improve customer satisfaction. Created and maintained a clean and safe environment.
Assisted in the scheduling of new employees and the onboarding of new employees. Ensured that all records were completed and submitted.
Assisted in the development of the marketing department, including the creation of the new hire orientation program, and the implementation of the new hire training program.
California Culinary Academy
Strong customer service skills to ensure all patients are informed of their insurance policies. Also, I have a great model of compassion and empathy.
Excellent customer service skills, ability to multi-tasking, and prioritize tasks. Ability to work with a team of people, and maintain a high level of confidentiality.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Responsible for the collection of data and tracking of all cases and claims. This includes but is not limited to: scheduling, scanning, copying, and filing.
Created and maintained a high level of customer service. Provided excellent customer service. I was able to build a strong rapport with clients, families, and the public.